We had such a great experience with this agency. Communication was clear and responsive even before we arrived. They made sure we had a soft landing with a warm, traditional welcome and took care of everything we needed – even waiting with us at the hotel until our room was ready.
Before the trek, they helped us with all the preparations and arrangements, lending us jackets and walking sticks at no extra cost. We also got great restaurant recommendation and met our guide the day before the trek, which made us feel really comfortable.
Throughout the trip, the team was always available for any question or need. Our guide was professional and attentive and made sure we had good accommodation, food, and even helped with any small health issues along the way.
After returning from the trek, they helped us store our extra gear at the office and even invited us for a farewell dinner to wrap up the experience together. It really felt like they cared from start to finish.
